PlugInSite Recharge 1678 – Jessup, MD

November 30, 2020

Status:
❌ Two Units Inoperable as of Nov. 30, 2020

Description:

Two Level 2 charging stations at MOM’s Organic Market shopping center in Jessup, MD are inoperable. Three were inoperable July 18 to October 26, 2020. Network didn’t recognize them. Solid red light and “Out of Service Try Again Later” message displayed. These EV charging stations opened in January, 2020. The MOM’s Organic Market here is where I often shop for groceries. MOM’s has supported plug-in electric vehicle drivers with fee-free EV charging for many years. It will be wonderful to have these working again. Let’s see what we can do to help make that happen. Progress tracked below.

Actions to Get This “Recharged”

re·charge 
1. to bring back to a former condition or vigor 
2. to bring back to life, practice, or activity

December 4, 2020:
The two EVSEs are still down. Emailed SemaConnect support to ensure they have the correct location and station ID numbers.

November 30, 2020:
SemaConnect responded via Twitter that they will follow up with the property owner.

November 30, 2020:
Two of the three units are inoperable. BAE906866 is offline and BAE906867 is out of service. Reported both via the SemaConnect app. Not sure if the report went through since the app didn’t show a confirmation message and didn’t immediately get an email from customer service. The “EV charging only” signs have not yet been posted.

Operational October 27, 2020

October 27, 2020:
The facilities coordinator at MOM’s emailed me to say the charging stations are operational now, and that new signs will be installed soon. Got groceries at MOM’s Organic Market and was able to charge while shopping.

October 26, 2020:
SemaConnect responded via Twitter that they have worked with the facilities coordinator at MOM’s, and that the charging stations are registered and online as of 6:30 PM.

October 26, 2020:
The CEO of MOM’s wrote back immediately to tell me that he’ll get it taken care of.

October 26, 2020:
I wrote to the CEO of MOM’s Organic Market (cc’d SemaConnect) and explained the issue.

October 21, 2020:
SemaConnect Tweeted that after checking with the account manager, the stations are down because they’ve not been registered by the owner and that they need the station owner to contact them in order to get them back up and running. Part 2 of Twitter thread: (This is an automatic update after reaching out to our property contact without response. Once the owner sends back the paperwork with local maintenance contact info and pricing, we’ll be able to reboot and reconnect the communications.) 2/2

July 18, 2020:
SemaConnect responded via email that they checked the station details and it seemed to be offline and that they will reach out to the station owner.

October 21, 2020:
I responded to @SemaConnect with the address and serial numbers and thanked them.

October 21, 2020:
SemaConnect responded via Twitter that they may be trying to contact the station owner for service. They asked for the station number and location in order to check on the status.

October 21, 2020:
After nearly three months, I responded in a Tweet that the stations have not yet been fixed.

July 31, 2020:
SemaConnect Customer Service wrote back to say that they received the information and will reach out to the property owner and work with them to get the issue resolved.

July 31, 2020:
I responded by email to that the three stations are located at 7351 Assateague Dr, Jessup, MD 20794 and the serial numbers are: BAE906866, BAE906867 and BAE906868.

July 30, 2020:
SemaConnect Customer Service wrote back to say that the stations need to be registered. They asked me for the location and the serial numbers of all the stations at the site.

Recharge 16-78
Was broken July 18 through October 26, 2020

July 18, 2020:
I reported the issue via the SemaConnect app with the comment, “All three units display “Out of Service” message and solid red light.”

@Lanny